Privacy Policy

Hey there, let's talk privacy

Look, we get it - nobody really enjoys reading through legal stuff, but we promise to keep this as straightforward as possible. At Luminar Quinta Vix Hotel, we're committed to protecting your personal info just as carefully as we protect our finest wines in the cellar. This policy explains what we collect, why we need it, and how we use it to make your stay with us absolutely unforgettable.

What info we're collecting

When you book a room or reach out to us, we'll need some basics - your name, email address, phone number, and payment details. If you're joining us for wine tours or spa treatments, we might ask about preferences or dietary restrictions. We also collect info automatically when you browse our website, like your IP address and what pages you're checking out. Nothing creepy, just standard stuff that helps us improve your experience.

If you're using our concierge services, we might gather additional details about your travel plans or special requests - all to make sure everything runs smoothly during your visit.

Why we need your information

We're not just collecting data for fun. We use your info to process reservations, send confirmation emails, and handle payments. It helps us personalize your stay - like remembering you prefer a ground floor room with vineyard views, or that you're allergic to shellfish in our restaurant. We also use it to send you updates about special promotions or events happening at the hotel, but only if you've said that's cool with you.

Sometimes we'll analyze booking patterns and guest feedback to improve our services. We want to know what's working and what needs tweaking so every guest has an amazing time.

How we protect your data

Security's a big deal for us. We use industry-standard encryption for all payment transactions and sensitive data. Our systems are regularly updated and monitored to prevent unauthorized access. Only authorized staff members who need your info to do their jobs have access to it - we're not passing your details around the break room or anything like that.

We've got firewalls, secure servers, and all the technical safeguards you'd expect from a professional operation. That said, no system's 100% foolproof, but we're doing everything reasonable to keep your info safe.

Sharing your information

We're not in the business of selling your data - that's not our style. However, we do share info with trusted service providers who help us run the hotel. Think payment processors, booking platforms, and our marketing partners. These folks are contractually obligated to keep your info confidential and use it only for what we've hired them to do.

If there's a legal requirement or we need to protect our rights or safety, we might have to disclose information to authorities. We'd only do this when absolutely necessary.

Cookies and tracking

Our website uses cookies - those little files that help remember your preferences and track how you use our site. They make things work better, like keeping items in your cart or remembering your language preference. Some cookies are essential for the site to function, while others help us understand which pages are popular and how we can improve.

You can disable cookies in your browser settings if you want, though some features might not work as smoothly. We also use analytics tools like Google Analytics to see general trends - nothing too personal, just helpful insights.

Your rights and choices

You've got control here. You can request to see what personal data we have on you, ask us to correct anything that's wrong, or request deletion of your information (unless we're legally required to keep it). If you don't want marketing emails anymore, just click unsubscribe at the bottom of any email we send - no hard feelings.

Canadian privacy laws give you specific rights about your personal information, and we respect all of them. If you want to exercise any of these rights, just drop us a line using the contact info below.

How long we keep your data

We don't hang onto your info forever. We keep reservation and billing records for about seven years for tax and accounting purposes - that's pretty standard in the hospitality industry. Marketing preferences and general contact info we'll keep until you ask us to delete it or it becomes outdated. Once we don't need your data anymore, we securely delete or anonymize it.

Third-party links

Our website might link to other sites - local attractions, wine tour partners, that sort of thing. Once you click through to another site, this privacy policy doesn't apply anymore. We can't control how other businesses handle your data, so it's worth checking out their privacy policies too.

Changes to this policy

We might update this policy from time to time as our practices evolve or laws change. When we do, we'll post the updated version here and change the date at the top. If there are major changes, we'll let you know through email or a notice on our website. It's a good idea to check back occasionally so you're in the loop.

Questions or concerns?

If something's unclear or you've got concerns about how we handle your privacy, we're here to help. Seriously, don't hesitate to reach out - we'd rather answer your questions than have you worrying about it.